We Value Our Customers
We strive to deliver legendary customer service. We understand that every customer interaction is an opportunity to create an extraordinary experience. We want to create the “WOW” factor that turns clients into customers for life. We value and protect our reputation and are proud of who we are. We are all responsible for our image and how customers perceive us. We all understand that our actions affect our collective reputation and are all individually proud to be ambassadors for the company.
Positivity Always Wins
We have the power to choose our attitudes, and we choose to be optimistic and see the possibilities. We want to be a part of the solution, not the problem. We understand optimism creates energy that can create success. We understand challenges happen and “stuff happens,” but we don’t lose perspective. We focus on our successes and constantly look for ways to improve. We are willing to share with others so they can benefit from best practices, too.
We Embrace Change
We know that what got us here is not the same as what will get us to the next level. We are willing to get outside our comfort zones and are excited by possibilities that bring change. We are relentless about continuous improvement and won’t settle for a “Because we’ve always done it that way” mentality. We constantly evaluate every aspect of our jobs and skills to find ways to improve. We are open to sharing what we learn to help others also improve.
We Think “Team First”
We assume positive intent when interacting with our teammates and consider how our actions impact others. We share information and are willing to step into another role and/or help a coworker to help us all be successful. We stay focused on what’s best for the team.
We Always Do The Right Thing
We lead by example by showing an unwavering commitment to doing the right thing in every decision we make. We honor our commitments. We approach every task with energy, focus, purpose and enthusiasm. It’s ok to say “I don’t know” or “I need help” – and we will seek to find the answer. We will always tell the whole truth and own up to mistakes, apologize, and do what we can to make it right. We don’t wait for others to change. We take individual responsibility for helping others.
We “Bring It” Every Day
We have a passion for what we do and are fully engaged. We take pride in our appearance and the quality of everything we do. We work with a sense of urgency and take personal responsibility for making things happen. We are proactive and organized. We identify, address and proactively solve problems early-on. We are process-oriented to help us prevent future problems from happening and identify solutions that are consistent and scalable. We pay attention to the details and are fanatical about accuracy and precision. We want to get things done right, not just get them done. We doublecheck our work and get the details right the first time.
