Customer Account Specialist

Customer Account Specialist

Position Summary

POSITION DESCRIPTION: Reporting to the Inside Sales Manager and located in Charlotte, NC, the Customer Account Specialist is a support and sales role, responsible for generating revenue through consultative and technical selling while providing best in class support and service. The position will be will require developing a technical knowledge of power transmission products suited for the OEM customer. The ideal candidate must be comfortable working in a fast-paced and competitive team environment that is goal oriented.

Solve Industrial Motion Group is a global manufacturer of industrial bearings and power transmission components. Solve’s brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, and represents more than 25,000 products available from nine locations nationwide. Our unmatched dedication to quality materials and manufacturing processes, rigorous quality control, and end-to-end support and service have helped us grow to become a trusted supplier to high-performance industries worldwide. Our team members are knowledgeable “go-to” resources for power transmission products, support, and advice that keeps our customers’ businesses moving forward.

Responsibilities

  • Provide every customer with world class customer service.
  • Respond to customer inquiries by telephone, e-mail, or fax.
  • Assists customers in product selection, by providing technical product expertise.
  • Prepares accurate price quotes for customers, including estimates of related shipping charges and delivery dates.
  • Accepts and enters customer purchase orders and creates corresponding sales orders, while advising them on future forecasting of product needs.
  • Sources and schedules shipments of customer products with supplier approved partners.
  • Ability to listen attentively to customer needs and accurately input customer data.
  • Communicate and collaborate with internal departments.

Qualifications

  • High School diploma or equivalent
  • 2+ years Customer Service experience
  • 1+ year Sales experience

Preferred Qualifications

  • 1+ year technical training or equivalent industry experience
  • Experience using Microsoft Office Products

About Solve

Solve Industrial Motion Group is committed to providing a safe and productive work environment.

To apply online, email us your resumé.

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